Terms of Service & Booking Terms

By reserving a home, submitting payment, or accepting a booking confirmation, you agree to these Terms and to the specific house rules and cancellation policy shown at checkout. If you are booking on behalf of a group, you are responsible for ensuring every member of your party follows these Terms.

• ·All-in pricing. The total shown includes the nightly rate, cleaning, mandatory fees, and applicable taxes. No service fees are added at checkout.
• ·Deposit & balance. Unless stated otherwise, 50% is due at booking and the remaining balance is automatically charged to your payment method 30 days before check-in. Bookings made within 30 days of check-in are charged in full.
• ·Add-ons. Optional extras (e.g., pre-stocking, grill setup, transfers) are added to your total or arranged separately and are subject to availability.
• ·Payment. Payments are processed by Stripe. You authorize us to charge the scheduled amounts to your payment method on file.

Cancel free of charge up to 30 days before check-in for a full refund of amounts paid. Within 30 days of check-in, cancellations are [PLACEHOLDER — state the exact refund schedule, e.g., 50% refund inside 30 days, no refund inside 14 days]. Refunds are issued to the original payment method. Government taxes are refunded where required by law.

• ·Maximum overnight occupancy is the number stated for the home. Events or gatherings above overnight occupancy require prior written approval.
• ·No smoking indoors. A cleaning/remediation fee of $499 applies to any indoor smoking.
• ·No parties or events without approval; observe local quiet hours. Littering fee: $99.
• ·No pets unless expressly approved in writing.
• ·Follow all posted rules and applicable City of Atlanta short-term-rental regulations.

Additional or home-specific rules are provided in your booking confirmation and digital guidebook.

You are responsible for the home and its contents during your stay and for any damage beyond normal wear and tear. At checkout you may choose a damage waiver covering accidental damage up to a stated limit [PLACEHOLDER — confirm coverage amount], or a refundable security hold. The waiver does not cover intentional damage, gross negligence, or violations of the house rules, for which you remain responsible.

Standard check-in and check-out times are listed on each home’s page. Early check-in and late checkout are requests, not guarantees — they are offered only when there is no same-day turnover and our cleaning team confirms availability, and may carry a fee once finalized [PLACEHOLDER — set fee]. Late departure without approval may incur an additional charge.

If you find the same home for the same dates at a lower total on a major listing platform, tell us before booking and we will match or beat it. [PLACEHOLDER — define eligibility, proof, and time window.]

In rare cases (e.g., damage, maintenance, safety, or events beyond our control), we may need to cancel or relocate a booking. If we cancel, we will offer a comparable home where possible or a full refund of amounts paid. Our liability for such changes is limited as described in §10.

You and your guests use the home and its amenities at your own risk and agree to supervise minors, follow safety guidance, and report any issue promptly so we can address it. You agree to indemnify us for claims arising from your party’s conduct or breach of these Terms.

To the fullest extent permitted by law, Pillow PM is not liable for indirect, incidental, or consequential damages, and our total liability relating to a booking will not exceed the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited by law.

Our homes are operated in compliance with applicable City of Atlanta short-term-rental licensing and Georgia law. Guests agree to comply with all local ordinances, including noise, parking, and occupancy rules.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Fulton County, Georgia, unless the parties agree otherwise. [PLACEHOLDER — decide with counsel whether to include an arbitration and/or class-action-waiver clause.]

We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking. Material changes will be posted here with a new date.

Questions? Email hello@pillowpm.co, call +1 404-465-1643, or review our Privacy Policy.