★ Book direct & save — no service fees, ever+1 404-465-1643 · Concierge 9a–8p ET
You don’t know us yet — that’s fair. So here, in plain English, is exactly what protects you when you skip the platform and book with us directly.
If the home isn’t as listed, tell us within an hour of check-in. We fix it, move you to a comparable home, or refund you in full. [PLACEHOLDER — owner sign-off on exact terms]
Plans change. Cancel up to 30 days before check-in and you get a full refund — every dollar, no fine print, no fee.
Find the same home, same dates cheaper on Airbnb or VRBO and we’ll beat the total. Direct should always be the lowest price — we make sure it is.
You pay by card through Stripe, the same processor behind Amazon and Shopify. Your bank’s fraud and chargeback protections apply in full. We will never ask for a wire transfer, Zelle, or crypto.
Call or text Sarah directly. Issues mid-stay get a response in minutes — not a ticket queue, not a chatbot, not a call center overseas.
Healthy skepticism is how you should treat any site asking for your card. Here’s how to confirm we’re exactly who we say we are — before you book.
Same homes, same photos, platform-verified stays behind every one. Each home’s page here links straight to its Airbnb listing — or browse our host profile with all six.
See our Airbnb host profile ↗Reviews we can’t edit, filter, or bury. [PLACEHOLDER]
Real photos, real guests, real replies — not a facade built last week.
We’re licensed and insured with the city. License numbers available on request.
The fastest way to know we’re real: dial the number and talk to a person. We answer.
Airbnb and VRBO add a service fee — often 12–15% of your total — for standing between us. When you book direct, that middleman fee simply doesn’t exist, so the same home on the same dates costs less. Nothing about the stay changes except the price.
Text or call Sarah and you’ll hear back in minutes. Small fixes get handled same-day by our local team; anything that genuinely affects your stay gets made right — a repair, a partial refund, or a move to a comparable home.
Yes. Every payment runs through Stripe on an encrypted checkout — we never see or store your card number. Because you paid by card, your bank’s fraud and chargeback protections apply exactly as they would at any major retailer.
No cash deposit sits in limbo. You either pay a small damage waiver at booking, or we place a temporary card hold that releases automatically a few days after checkout — you choose at checkout. Either way, accidents are handled like adults: tell us, and normal wear is never your problem.
Every direct booking is covered by all five promises above. Still have a question? Ask a human first.
